Abinash Pati

Managed a 28-member cross-functional (product, engineering, sales, support, Arch) team and coordinated with six business partners toward the successful Delivery. Being the service delivery leader, managing the end-to-end of delivery & service delivery of multiple projects in APAC reason, majorly the projects from Spore in Energy domain. Leading the xDC, Pan India from end-to-end technical delivery for various project Mentoring the team of solution Architects for the solutions of new projects in various technologies including niche technologies like Hyper Automation, Analytics, Power Apps, PowerBI etc. Closely working with Presales and Sales team in the process of RFP bidding. Leading a large team of developers and solely oversaw resource management in various verticals like delivery, service delivery in various project. Single POC for vendor management, hiring, partner invoice processing. POC for client escalation, in terms of escalations I am in the fourth level. Closely working with SVP to adhere the processes, working culture enforced in the team. Oversaw to deploy healthy customer relationship, enhance customer trainings. Oversaw building trust with the client, onboarding of new clients, active as customer advocate and encourages customer to upgrade their production offered by SoftwareONE.

Highlights / Appreciations: Project: TSDM (Technology Service Delivery Manager) for TFO (Technology for Operations) Earned ACE (Accenture Celebrates Excellence) award in 2017, 2018 & 2020: Process Automation; Diebold Nixdorf was able to optimize 110 FTEs in the 2017–2018 fiscal year by automating the DFM invoice processing for three ERPs (NetSuite/SAP/R12) with the use of RPA bots. Realization of benefits to client; Cost optimization $495K per year and optimized the invoice processing time by 65% per invoice. Cost Optimization; Successfully optimized European Central Bank (ECB) run cost from $18M to $11M yearly through the implementation of AI/RPA/Analytics Tool such as IRCM, SDL MT, MAILQ. Trimmed technology license cost and V&D cost for the years 2018 to 2022. Achieved optimization of cost through strategic planning and utilization of innovative technology solution. Realization of benefits to client: Annual run cost is optimized by $0.7M. Upselling & Automation; Successfully upsold and implemented RPA Tool (Blue Prism) to Burger King account, resulting in increased sales Recognized for exceptional performance; implemented eight bots in P2P/R2R process of Campbell account with BE Team to takeaway 27 FTE in FY 2017. Realization of benefits to client: Optimized the run cost by $99K yearly. Delivered an effective password reset solution using Microsoft Identity Manager for a deal through MS-MIM and received appreciation from Leadership & Cloud Transformation Lead. Tool. Project: CISCO Highly Appreciated by Accenture Leadership and Director MGMT of CISCO Enhanced monthly P1 incident audit report to assess financial impact on Cisco by vendors using MSBI in 2016 Streamlined analysis process for P1 incident audit report to improve efficiencies and accuracy Implemented data visualization techniques in MS PowerBI to enhance reporting capabilities and drive informed decision-making for management. Key Result Areas: Managed a cross-functional workforce of 78 people (product, engineering, sales, support, architecture, Business Excellence, AAA (Automation, Analytics, AI)) and collaborated with six business partners to ensure successful delivery. Defining service guidelines and standards, establishing a governance framework that functioned as a benchmark for exceptional service delivery for many worldwide clients by leading teams of Project Managers Exhibited great leadership in developing a high-performing dispersed team, managing people effectively, and consistently delivering projects on schedule; functioned as the main contact for technology and strategic initiatives, boosting important customer retention by 35 % As the client's sole technical POC; I bridge the gap among BE, architectural, delivery, and support teams to enable value-driven product development of high-quality solutions using the newest service management tools. Coordinating implementation, mobilization activities, providing effective team leadership, and managing the flow of information to and from operations during project activity Leading to business case and ROI estimations for exacerbated projects; raising awareness of transition planning and supporting the process and strategy. Leading complete portfolio of projects including budgeting, planning, vendor selection and execution Leading complete portfolio of projects including budgeting, planning, vendor selection and execution Implementing project plans within preset budgets and deadlines Developing mechanism for transition for global clients using robust share service model; establishing framework of transformation, transition and delivery model Front-leading service operations including KPIs, SLA Management, Volumes Management, Headcount & Forecasting Directed monthly service reviews and evolution forums with clients and leadership, integrating with project counterparts to proactively manage problems, leading to a 25% reduction in incident response times and increased client satisfaction. Establishing standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer proficiency, while adhering to the SLAs Mentoring & monitoring the performance of team members to ensure efficiency in process Creating technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications Engaging & coordinating with vendors for critical issues, escalations & governance calls Developing and improving of Robotic Process Automation; installing and configuring right software and hardware Programming, troubleshooting and debugging robots according to customer specifications; creating programs and code from beginning and automating all aspects of manufacturing processes Spearheading end-to-end project planning & implementation from scope management to activity sequencing, cost estimation, risk analysis and gap analysis and technical consulting for Intelligent Automation and Robotic Process projects Providing leadership & subject matter expertise to pre-sales & solution support needs in end-to-end solutioning, estimation, approach Leading strategic design, delivery and maintenance of the business intelligence program to support organization priorities Providing vision and leadership to ensure maturation of business intelligence within the organization

Highlights / Appreciations: Accomplished client appreciation from the IT Service Delivery Head of IBM GPS and WDC VP-Operations for the on-time and bug free delivery of PSH (PeopleSoft) changes. Distinguished by Leadership (IBM GPS/Concentrix), VP-Operation(Experis) and highly appreciated For three consecutive years, maintained a 99%+ service level agreement with a 9+ VOC For the architecture change of E-Convey application to eliminate the application deadlock. Awarded by the client for implementing Log-shipping on SQL server for taking back-up of real time data. Key Result Areas: Directly reported to the Vertical Head – Enterprise Application Support (Client) and VP-Operations Led a team of 22 resources for extending L1, L2 & L3 support to various enterprise Enhanced & customized work for the enterprise/legacy applications support coverage 24x7x365 within agreed SLA (95%); accomplished the successful maintenance of SLA at 98+% Maintained the availability of Business-Critical Applications & Database to customer / business at >99.5% monthly Supported Technology Stack: JAVA, J2EE, Oracle, DB2, SQL Server, WAS, Hibernate, Struts, JPA, .NET, acted as Technical Mentor to JAVA and .NET Teams Effort for analysis & estimation: Effort required for fixing the bugs / enhancements is be done using standard estimation guidelines. The consumption of this bucket of hours will be tracked and reported in weekly/Monthly status report. Maintenance & Support Activities: Preventive maintenance & fine tuning of server, database, middleware & application so as to ensure availability requirements of >99.5% are met. This includes, but is not limited to, activities such as – Patch rollout, Daily backup & restoration check, Quarterly server health check, Log files cleaning, Performance tuning, Database purging & archival, Space management, Performance monitoring of all servers, Infrastructure architecture recommendations, Migration to new environments (POC & Final implementation) Complete ownership & responsibility of ensuring changes are implemented in production environment including adherence to internal change management process documentation & requirements. This will include movement of fixes of bugs to production environment and also migration of enhancements done. Credited for reports/dashboard generation, initiated the: Resource Utilization/Resource Management with WBS. Ticket analysis (severity and L1/L2/L3/ Master) with aging and outage analysis Challenges, achievements and risk with mitigation plan Forecasting: Highlighting Risk or Gap/Growth analysis of tools on the basis of user base Forecasting: Planned activities and yearly asset health check plan Tools availability (Secluded/Unscheduled) with Business Justification Change Management: RFC report Credited for generating & implementing innovative ideas & concepts, Initiated the: Trend & Aging Analysis WRM instead of monthly deck & weekly review meeting Whiteboard and Kanban Regular health check & server monitoring Cross skilling and upskilling for L1/L2 resources

Highlights / Appreciations: Accomplished Key Player Award for successful implementing the BIRT and Kettle ETL Nucleate of the Month (NOM) was awarded in appreciation for CIMB Bank's implementation of the Collection Module; the written process fixed the sequence problem in all 128 master tables. Received appreciation by APAC Leadership and City Bank, Japan: Much appreciated for implementing the Kettle ETL and BIRT Reporting Tool at City Bank of Japan as a pilot project for cost optimization. For the date base to be successfully and promptly migrated from Oracle 10g to PostgreSQL. Project: Collection Module Implementation at Citi Bank, Japan and Shinshei Bank, Japan Participated Implementation team for implementation of Collection Module of FinnOne (World’s largest selling lending software in core banking). Successfully implanted collection module with lots of technical challenges in DB and Reporting module. Implemented the free source ware like PostgreSQL and BIRT and successfully completed the implementation from my part. Project: CIMB Bank FinnOne Implementation Leading a team of six peoples for implementation of FinnOne in CIMB Bank. It was a Multi country (Singapore, Malaysia, Thailand, Indonesia & Philippines) with Multilingual implementations. Despite many challenges the project got delivered within timeline. Project: GCC (Global Customer Care) Eventually landed in Service delivery as a team lead for 7 team members with onshore/offshore model. Leading a team for L2/L3 Java engineers to address the issues for different implementations of collection module. Accountable for the SLA meet and to maintain the KPI for the clients. KPI maintained are SAL Meet, CSAT, 24*7 resource management. Client interaction and setting of the CR priorities. Feasibility check and impact analysis forecasting. Effort estimation with WBS creation. Project: Collection (Module of Finn One, world’s largest selling lending software) for CIMB (Malaysia, Thailand, Singapore, Philippines and Bangkok) Leading a team of six peoples for implementation of FinnOne in CIMB Bank. It was a Multi country (Singapore, Malaysia, Thailand, Indonesia & Philippines) with Multilingual implementations. Despite many challenges the project got delivered within timeline. Project: Aplus Loan Card for Shinsei Bank and BMW Finance, Tokyo, Japan Project: NCCM Mortgage (API Engine) for New City Mortgage, Tokyo, Japan Project: NCCM Mortgage (Recon Engine) Project: NCCM Mortgage (NCM Nayosee, GCIF System)

Developing web applications using Java/J2EE framework and Backend Oracle PL/SQL